1-800-315-4444

1-800-209-3456

Digital lending

Digital lending through https://myloan.nrfsi.com/lmsmobileweb/react/index.html is managed by in house by NRFSI and NRFSI is the lending service provider.

Key product information:

Description Auto Loan Top up Group Employee Personal Loan Auto Loan Auto approval
Loan type (Secured/unsured) Secured Secured Secured
Tenure 12 to 36 months 12 to 60 months 12 to 84 months
Loan Limits ₹ 1 lac to ₹ 7.50 lacs ₹ 1 lac to ₹ 15 lacs ₹ 1 lac to ₹ 15 Lacs
ROI 12.50% p.a. 10.99% – 14.00% p.a. New car Up to 13% p.a.,Used car up to 18% p.a.
Borrower Criteria NRFSI live customers with minimum 24 months good repayment track record Nissan & Renault group employees only Age 21 to 60 years
Minimum income ₹ 3.12 lacs p.a.
Resident Indians
Own House

Documents Required Updated KYC documents KYC documents, Employee ID card, 3 months bank statements KYC documents, 3 months bank statements, Payslip, Form 16, ITRs, Own House proof
Processing Fee/Document Charges/PDD/Loan agreement Charges

Please click the link below for Fees and charges.
 Fees and Charges 		2732 NIL New Car -up to ₹ 6963 /Used car ₹ 7132
https://sachet.rbi.org.in/
Privacy Policy
  • Grievance Redressal

    Grievance Redressal Mechanism

    For Financial Services related queries/complaints only.

    Mode of Registering a Complaint/Grievance

    Level 1

    Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder

    Customers with Nissan Brand Cars may write/call to: csupport.nissanfinance@nrfsi.com / 1800-209-3456
    Customers with Renault Brand Cars may write/call to: csupport.renaultfinance@nrfsi.com / 1800-315-4444

    Level 2

    In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer:

    Ms. Sandhya G
    Telephone: 044-4251-7400
    Email: gro.nrfsi@nrfsi.com

    Level 3

    In case the response is unsatisfactory from the Grievance Redressal & Nodal Officer, eligible borrower/customer may approach:

    Mr. Gaurav Suri, Head – Risk and Collections
    Email: gaurav.suri@nrfsi.com
    Mr. Bibin Roberts, Head – Retail Operations
    Email: bibin.roberts@nrfsi.com

    Escalation to RBI

    In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in.

    Contact details of the Ombudsman and salient features and ombudsman scheme of the Ombudsman Scheme are available here and also available with our Nodal Officer.

    The Customer can write Physical Complaint (Letter/Post) to:

    Centralised Receipt and Processing Centre.
    4th Floor, Reserve Bank of India, Sector -17.
    Central Vista, Chandigarh – 160017

    The Customer may also approach Regional office as given below:

    The Officer-in-Charge,
    Department of Non-Banking Supervision,
    Reserve Bank of India,
    Fort Glacis, Rajaji Salai,
    Chennai – 600 001.
    Telephone: 044 – 2539 9222, 044 – 2539 9283/84, 044 – 2539 9189
    Fax: 044 – 2539 3797

Explore More and choose your vehicle

Nissan

Renault