1-800-315-4444

1-800-209-3456

Insurance Products

Comprehensive Car Insurance Solutions and Group Credit Insurance Offered by Nissan Renault Financial Services India Private Limited (NRFSI)

Nissan Renault Financial Services India Private Limited (“NRFSI”), Corporate Agent IRDAI registration No. CA0604 provides a complete car insurance solution, in association with Insurers ICICI Lombard General Insurance company Limited, Chola MS General Insurance company Limited, Reliance General Insurance company Limited, Magma HDI General Insurance company Limited, The New India Assurance Company Limited and Bajaj Allianz General Bajaj Allianz Limited to offer General Insurance products and HDFC Life Insurance Company Limited to offer Group credit insurance to cover life of the Borrower during the car loan tenure.

Click here to buy Motor Vehicle Insurance & Extended Warranty
1. Motor Vehicle Insurance

Customised motor insurance policy which suits customers specific needs and provides greater peace of mind. Benefits covered under motor Vehicle insurance policy:

Features

Third Party Insurance
One Stop Shop Solution
Comprehensive insurance cover

Add On Product:

Zero Depreciation Cover

Consumables cover

Engine Protect Cover

Key loss Cover

Personal Belongings Return to Invoice Cover

Return to Invoice Cover

Tyre Cover

Insurance is a subject matter of solicitation.
*T&C Apply. For details please refer policy wordings.

2. Involuntary loss of Job and EMI Protect Cover for Group Customers

Involuntary loss of job Cover as an add-on product is offered in association with ICICI Lombard General Insurance Co. Ltd. to the Salaried customers along with Hospital Daily Cash and Personal accident Cover at a nominal premium.

It safeguards the borrower's interest up to 3 EMI’s if a salaried employee permanently loses his/her job and is un-employed for period not less than 30 consecutive days as a result of:

Layoffs
Retrenchment
Termination
Dismissal
Suspension

Involuntary EMI protect Cover as an add-on product is offered in association with ICICI Lombard General Insurance Co. Ltd. to self-employed customers with Hospital Daily Cash and Personal accident Cover at a nominal premium.

It safeguards the borrower's interest up to 3 EMI’s if the customer is hospitalized beyond a certain number of days.

No. of days of Hospitalization- EMI paid

5 consecutive days>1 EMI

10 consecutive days>2 EMI

15 consecutive days>3 EMI

Insurance is a subject matter of solicitation.
*T&C Apply. For details please refer policy wordings.

3. Extended Warranty

Manufacturing defects and malfunctioning parts can be a costly affair to replace. Get extended warranty and after-sales service, to get your car fixed under budget.

NRFSI’s Extended Warranty program in association with ICICI Lombard General Insurance Co. Ltd. helps its customers to have peace of mind through various tailor-made plans. The product is offered and underwritten by ICICI Lombard General Insurance Company Limited and Servicing of the Policy and adjudication of the claims is sole responsibility of ICICI Lombard General Insurance Co. Ltd.

Advantages of Extended Warranty:

Coverage of major components

Peace of mind guaranteed

High Resale Value

Product Coverage: Nissan

1 year (over 2 years provided by OEM) up to 60,000 Kms

2 years (over 2 years provided by OEM) up to 80,000 kms

Extended 3 years (over 2 years provided by OEM) up to 100,000 kms

Note:

This Extended Warranty is transferable to subsequent owner for the remaining Warranty Period.

This Extended Warranty scheme has no surrender value, no refund of warranty premium is available and it cannot be transferred to another vehicle.

Extended Warranty not applicable on Taxi/Fleet and Test Driver vehicles.

Insurance is a subject matter of solicitation.
*T&C Apply. For details please refer policy wordings.

4. HDFC Life Group Credit Protect Plus

NRFSI is the master policy holder of HDFC Life Group Credit Protect Plus Insurance Plan. Car Loan customers of NRFSI are eligible to avail the cover under group product HDFC Life Group Credit Protect Plus as per applicable terms and conditions.

It is a comprehensive plan to cover the uncertainty of life and reduce the financial burden of car loan repayment in case of happening of an insured event (Death and/ OR Total Permanent Disability) to the Insured. This group Insurance scheme is aimed at providing loan repayment security (defined benefits) on the Nissan & Renault Finance customer on happening of an unfortunate insured event with the Insured within the loan tenure.

Key Features:

Loan repayment protection against insured eventuality (death and/ or Total permanent disability) with the insured – Vehicle remains with the deceased’s family and the loan burden (as per calculation) is being taken care

Surrender benefits in case of loan foreclosure – Surrender benefit is available in case of full prepayment of the loan. For more details on surrender benefits, please refer the product brochure

Single Premium –- One time premium payment

Tax benefit for the Insured under 80C

Insurance is a subject matter of solicitation.

Insurance products are offered and underwritten by Insurers and Servicing of the Policy and adjudication of the claims is sole responsibility of these Insurers.

*T&C Apply. For details please refer policy wordings.

5. Grievance Redressal

At NRFSI, we are very keen to hear about the aspects of your Policy that you believe can be improved. If something does not go as well and as expected or promised, here are some simple ways to ensure that your concerns are dealt with quickly and effectively.

A. Customer Support

You can call on our Toll-Free No.:

Brand Name Contact Details Monday – Friday Saturday Sunday
Nissan 1-800-209-3456 9:00 AM – 7:00 PM 9:00 AM – 1:00 PM Closed
Renault 1-800-315-4444 9:00 AM – 7:00 PM 9:00 AM – 1:00 PM Closed

B. Email Support

You can drop us an email at:

If you are not satisfied with the response from customer support or if the issue remains unresolved, you can escalate your concern to our:

C. Registered Office

You can write us a complaint letter and send it with the supporting documents to our registered office at:

Nissan Renault Financial Services India Pvt Ltd

VBC Solitaire, 5th Floor,

47 & 49 Bazullah Road, T. Nagar,

Chennai – 600017


We will review your concern and respond to your grievance within 24-48 working hours.


IRDAI Escalation

If you remain dissatisfied with the resolution from the insurance company, you can approach the Insurance Regulatory and Development Authority of India (IRDAI) and register your complaint by following ways:


For Physical Communication, Letter of complaint can be sent to:

General Manager

Insurance Regulatory and Development Authority of India (IRDAI)

Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell

Sy. No. 115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad – 500 032.

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