Grievance Redressal Mechanism

For Financial Services related queries/complaints only.

Mode of Registering a Complaint/Grievance

Level 1

Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder

Level 2

In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer:

Level 3

In case the response is unsatisfactory from the Grievance Redressal & Nodal Officer, eligible borrower/customer may approach:

Escalation to RBI

In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in.

Contact details of the Ombudsman and salient features and ombudsman scheme of the Ombudsman Scheme are available here and also available with our Nodal Officer.

The Customer can write Physical Complaint (Letter/Post) to:

The Customer may also approach Regional office as given below: