{"id":36,"date":"2024-03-20T10:39:09","date_gmt":"2024-03-20T10:39:09","guid":{"rendered":"https:\/\/www.nrfsi.com\/?page_id=36"},"modified":"2025-09-01T06:35:52","modified_gmt":"2025-09-01T06:35:52","slug":"customer-guide","status":"publish","type":"page","link":"https:\/\/www.nrfsi.com\/index.php\/customer-guide\/","title":{"rendered":"Customer Guide"},"content":{"rendered":"<div class=\"page-heading\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-lg-12\">\n        <div class=\"header-text\">\n          <h2>Customer Guide<\/h2>\n          <div class=\"div-dec\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<!-- ***** Main Banner Area End ***** -->\n<section class=\"about-us\" id=\"about\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-lg-12\">\n        <div class=\"naccs\">\n          <div class=\"tabs\">\n            <div class=\"row\">\n              <div class=\"col-lg-12\">\n                <div class=\"menu\">\n                  <div class=\"active gradient-border\">\n                    <span>Online Payment<\/span>\n                  <\/div>\n                  <div class=\"gradient-border\"><span>FAQ <\/span><\/div>\n                <\/div>\n              <\/div>\n              <div class=\"col-lg-12\">\n                <ul class=\"nacc\">\n                  <li class=\"active\">\n                    <section class=\"customerGuideSec\">\n                      <div class=\"container\">\n                        <div class=\"row\">\n                          <div\n                            class=\"col-lg-5 col-md-6 order-2 order-md-1 mt-4 pt-2 mt-sm-0 opt-sm-0\"\n                          >\n                            <div class=\"row align-items-center\">\n                              <img decoding=\"async\"\n                                src=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/images\/customerGuide-img.svg\"\n                                class=\"img-fluid\"\n                                alt=\"Image\"\n                              \/>\n                              <!--end col-->\n                            <\/div>\n                            <!--end row-->\n                          <\/div>\n                          <!--end col-->\n                          <div\n                            class=\"col-lg-7 pt-0 pb-0 p-5 col-md-6 col-12 order-1 order-md-2\"\n                          >\n                            <div class=\"section-title ml-lg-5\">\n                              <h5\n                                class=\"text-custom font-weight-normal mb-3\"\n                              ><\/h5>\n                              <h4 class=\"title color-black fw-bold mb-4\">\n                                Online Payment\n                              <\/h4>\n                              <p class=\"color-black mb-0\">\n                                Utilizing the provided link, let&#8217;s delve into\n                                the realms of online payment gateways, Unified\n                                Payment Interface (UPI), and UPI QR Codes.\n                              <\/p>\n\n                              <div class=\"row mb-5\">\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media btnStyle-cta d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-5 mb-0\">\n                                      <a href=\"https:\/\/onlinepayment.nrfsi.com\/paymentgw\/nissan\/PaymentDetails.php\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Nissan Finance<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media btnStyle-cta d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-5 mb-0\">\n                                      <a href=\"https:\/\/onlinepayment.nrfsi.com\/paymentgw\/renault\/PaymentDetails.php\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Renault Finance<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                              <h4 class=\"title color-black fw-bold mb-4\">\n                                Net Banking\n                              <\/h4>\n                              <p class=\"color-black mb-0\">\n                                Beneficiary Account number NRFSIL (Loan\n                                Application Number, for example NRFSIL123456)\n                              <\/p>\n\n                              <div class=\"row\">\n                                <table\n                                  class=\"table mt-4 table-bordered table-custom\"\n                                >\n                                  <colgroup>\n                                    <col class=\"col-1\" \/>\n                                    <col class=\"col-7\" \/>\n                                  <\/colgroup>\n\n                                  <tbody>\n                                    <tr>\n                                      <th scope=\"row\">Beneficiary Name<\/th>\n                                      <td>\n                                        <b\n                                          >NISSAN RENAULT FINANCIAL SERVICES\n                                          INDIA PVT LTD<\/b\n                                        >\n                                      <\/td>\n                                    <\/tr>\n                                    <tr>\n                                      <th scope=\"row\">Bank Name<\/th>\n                                      <td><b>HDFC BANK LTD<\/b><\/td>\n                                    <\/tr>\n                                    <tr>\n                                      <th scope=\"row\">Branch Name<\/th>\n                                      <td>\n                                        <b>ITC CENTRE &#8211; ANNA SALAI, CHENNAI<\/b>\n                                      <\/td>\n                                    <\/tr>\n                                    <tr>\n                                      <th scope=\"row\">IFSC Code<\/th>\n                                      <td><b>HDFC0000004<\/b><\/td>\n                                    <\/tr>\n                                  <\/tbody>\n                                <\/table>\n                              <\/div>\n                              <div class=\"row\">\n                                <p class=\"color-black mt-4 mb-0\">\n                                  All payments are requested to be made in\n                                  Indian Rupees only. Please give us your\n                                  confirmation once the payment gets initiated\n                                  from your end along with Unique Transaction\n                                  Reference No. (UTR), to your respective brand\n                                  customer support email mentioned below.\n                                <\/p>\n                              <\/div>\n                              <section class=\"row mt-4\">\n                                <div class=\"col-md-6\">\n                                  <div class=\"feature-content cust-fc\">\n                                    <div class=\"featureIcon\">\n                                      <svg\n                                        viewBox=\"0 0 24 24\"\n                                        fill=\"black\"\n                                        xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                                      >\n                                        <g clip-path=\"url(#clip0_406_2075)\">\n                                          <path\n                                            d=\"M23.954 5.54187L15.536 13.9599C14.5974 14.8961 13.3257 15.4219 12 15.4219C10.6743 15.4219 9.40263 14.8961 8.464 13.9599L0.046 5.54187C0.032 5.69987 0 5.84287 0 5.99987V17.9999C0.00158786 19.3255 0.528882 20.5963 1.46622 21.5337C2.40356 22.471 3.67441 22.9983 5 22.9999H19C20.3256 22.9983 21.5964 22.471 22.5338 21.5337C23.4711 20.5963 23.9984 19.3255 24 17.9999V5.99987C24 5.84287 23.968 5.69987 23.954 5.54187Z\"\n                                          \/>\n                                          <path\n                                            d=\"M14.122 12.5459L23.256 3.41088C22.8135 2.6772 22.1895 2.06992 21.444 1.64761C20.6985 1.2253 19.8568 1.00222 19 0.999878H5.00002C4.14324 1.00222 3.30152 1.2253 2.55605 1.64761C1.81057 2.06992 1.1865 2.6772 0.744019 3.41088L9.87802 12.5459C10.4416 13.1072 11.2046 13.4223 12 13.4223C12.7954 13.4223 13.5584 13.1072 14.122 12.5459Z\"\n                                          \/>\n                                        <\/g>\n                                        <defs>\n                                          <clipPath id=\"clip0_406_2075\">\n                                            <rect\n                                              width=\"24\"\n                                              height=\"24\"\n                                              fill=\"white\"\n                                            \/>\n                                          <\/clipPath>\n                                        <\/defs>\n                                      <\/svg>\n                                    <\/div>\n\n                                    <h2 class=\"dcTitile\">Renault<\/h2>\n                                    <a\n                                      href=\"mailto:csupport.renaultfinance@nrfsi.com\"\n                                      >csupport.renaultfinance@nrfsi.com<\/a\n                                    >\n                                  <\/div>\n                                <\/div>\n                                <div class=\"col-md-6\">\n                                  <div class=\"feature-content cust-fc\">\n                                    <div class=\"featureIcon\">\n                                      <svg\n                                        viewBox=\"0 0 24 24\"\n                                        fill=\"black\"\n                                        xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                                      >\n                                        <g clip-path=\"url(#clip0_406_2075)\">\n                                          <path\n                                            d=\"M23.954 5.54187L15.536 13.9599C14.5974 14.8961 13.3257 15.4219 12 15.4219C10.6743 15.4219 9.40263 14.8961 8.464 13.9599L0.046 5.54187C0.032 5.69987 0 5.84287 0 5.99987V17.9999C0.00158786 19.3255 0.528882 20.5963 1.46622 21.5337C2.40356 22.471 3.67441 22.9983 5 22.9999H19C20.3256 22.9983 21.5964 22.471 22.5338 21.5337C23.4711 20.5963 23.9984 19.3255 24 17.9999V5.99987C24 5.84287 23.968 5.69987 23.954 5.54187Z\"\n                                          \/>\n                                          <path\n                                            d=\"M14.122 12.5459L23.256 3.41088C22.8135 2.6772 22.1895 2.06992 21.444 1.64761C20.6985 1.2253 19.8568 1.00222 19 0.999878H5.00002C4.14324 1.00222 3.30152 1.2253 2.55605 1.64761C1.81057 2.06992 1.1865 2.6772 0.744019 3.41088L9.87802 12.5459C10.4416 13.1072 11.2046 13.4223 12 13.4223C12.7954 13.4223 13.5584 13.1072 14.122 12.5459Z\"\n                                          \/>\n                                        <\/g>\n                                        <defs>\n                                          <clipPath id=\"clip0_406_2075\">\n                                            <rect\n                                              width=\"24\"\n                                              height=\"24\"\n                                              fill=\"white\"\n                                            \/>\n                                          <\/clipPath>\n                                        <\/defs>\n                                      <\/svg>\n                                    <\/div>\n\n                                    <h2 class=\"dcTitile\">Nissan<\/h2>\n                                    <a\n                                      href=\"mailto:csupport.nissanfinance@nrfsi.com\"\n                                      >csupport.nissanfinance@nrfsi.com<\/a\n                                    >\n                                  <\/div>\n                                <\/div>\n                              <\/section>\n                              <p class=\"mt-4 color-black mb-0 fw-bold\">\n                                The account number is \u201cNRFSIL\u201d followed by the\n                                loan application number without any space or\n                                brackets.\n                              <\/p>\n\n                              <div class=\"row mb-5\">\n                                <a class=\"mt-2 text-danger\" href=\"https:\/\/www.nrfsi.com\/index.php\/mandate\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u2731 Mandate Cancellation Request<\/a\n                                >\n                                <div class=\"col-lg-3 mt-2\">\n                                  <div\n                                    class=\"media btnStyle-cta d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-5 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/FAQ.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">FAQ<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                                <div class=\"col-lg-7 mt-2\">\n                                  <div\n                                    class=\"media btnStyle-cta d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-5 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/MANDATE CANCELLATION USER GUIDE_NRFSI.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">MANDATE CANCELLATION USER GUIDE<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                          <!--end col-->\n                        <\/div>\n                        <!--enr row-->\n                      <\/div>\n                    <\/section>\n                  <\/li>\n                  <li>\n                    <div class=\"row py-5\">\n                      <div class=\"accordions accCustom\">\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>1. Our Brands<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <h4 class=\"text-black fs-5\">\n                                Explore the world of New possibilities, Choose\n                                your dream car with just a click \u2026\n                              <\/h4>\n                              <div class=\"row py-5\">\n                                <div class=\"col-lg-2 mb-5 mb-lg-0 text-center\">\n                                  <div\n                                    class=\"media btnStyle-cta d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i class=\"fa fa-link mb-0 text-custom\"><\/i>\n                                    <h6 class=\"p-5 mb-0\">\n                                      <a href=\"https:\/\/www.nissan.in\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n                                        <span\n                                          class=\"fs-6 color-black\"\n                                          editable=\"inline\"\n                                          >Nissan<\/span\n                                        ><\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                                <div class=\"col-lg-2 mb-5 mb-lg-0 text-center\">\n                                  <div\n                                    class=\"media btnStyle-cta d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i class=\"fa fa-link mb-0 text-custom\"><\/i>\n                                    <h6 class=\"p-5 mb-0\">\n                                      <a href=\"https:\/\/www.renault.co.in\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n                                        <span\n                                          class=\"fs-6 color-black\"\n                                          editable=\"inline\"\n                                          >Renault<\/span\n                                        ><\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span> 2. Finance Options<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"row\">\n                                <div class=\"col-md-12 contentQues text-start\">\n                                  <!-- FAQ Item 1 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        What are the documents required for\n                                        availing loan from NRFSI?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        Identity Proof: PAN Card and any one of\n                                        the following: Passport copy, Voters ID\n                                        card, Proof of possession of Aadhar,\n                                        Driving License, Job card issued by\n                                        MNREGA.<br \/>\n                                        Residence Proof: Any one of the\n                                        following: Voters ID card, Passport\n                                        copy, Proof of possession of Aadhar,\n                                        Driving License, Job card issued by\n                                        MNREGA.<br \/>\n                                        Income Proof:<br \/>\n                                        <div>\n                                          <div>\n                                            <strong>Salaried:<\/strong>\n                                            Latest month payslip (not older than\n                                            2 months) and 3 months salary credit\n                                            bank statements.\n                                          <\/div>\n                                          <div>\n                                            <strong>Self Employed:<\/strong>\n                                            Latest 2 years ITR \/ Own House proof\n                                            and 3 months bank statements.\n                                          <\/div>\n                                        <\/div>\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 2 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        What are the tenure options available?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        Customers can choose any repayment\n                                        option from 12 to 84 months. Options are\n                                        designed to suit customer requirements.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 3 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        How much finance can be availed on New\n                                        Car Loan?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        Up to 100% of the invoice value can be\n                                        borrowed, subject to terms &#038; conditions.\n                                        However, the minimum loan amount should\n                                        be Rs. 1,00,000.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 4 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        Who can avail NRFSI\u2019s New Car Loan?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        <div>\n                                          Salaried individuals in the age group\n                                          of 21-60 years\n                                        <\/div>\n                                        <div>\n                                          Self-employed individuals in the age\n                                          group of 25-65 years\n                                        <\/div>\n                                        <div>Partnership Firms<\/div>\n                                        <div>Public &#038; Private Companies<\/div>\n                                        <div>HUFs &#038; Trusts<\/div>\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 5 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        Is a Guarantor \/ Co-borrower required to\n                                        avail New Car Loan?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        No. However, if the customer does not\n                                        meet the credit criteria, then in such\n                                        cases, a Guarantor\/Co-borrower would be\n                                        required.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 6 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        So how do I avail loan from NRFSI?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        The customer is required to visit the\n                                        nearest dealer.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 7 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        What are the lending rates?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        The lending rates vary based on car\n                                        models and credit profile of the\n                                        customer. For more information, please\n                                        visit your nearest dealer.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 8 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        How is the interest charged\/calculated?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        Interest is calculated on a monthly\n                                        reducing balance basis.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n\n                                  <!-- FAQ Item 9 -->\n                                  <div class=\"faq-container\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        What is a Monthly Reducing Balance?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        In the case of monthly reducing balance\n                                        method, the principal gets reduced at\n                                        the end of each month and the interest\n                                        is calculated on the outstanding\n                                        principal at the end of each month.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<article class=\"accordion\">\n  <div class=\"accordion-head\" style=\"margin-bottom: 0;\">\n    <span>3. Interest Rate Model<\/span>\n    <span class=\"icon\">\n      <i class=\"icon fa fa-chevron-right\"><\/i>\n    <\/span>\n  <\/div>\n\n  <div class=\"accordion-body\" style=\"padding-top: 0;\">\n    <div class=\"content\" style=\"margin-top: 0;\">\n      <div class=\"row mb-3\"> <!-- Reduced mb-5 to mb-3 or mb-0 if needed -->\n        <div class=\"col-lg-4 mt-2 pt-1\"> <!-- Reduced top spacing -->\n          <div class=\"media d-flex align-items-center rounded shadow p-3\">\n            <i class=\"fa fa-download h4 mb-0 text-custom\" aria-hidden=\"true\"><\/i>\n            <h6 class=\"p-3 mb-0\">\n              <a \n                href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/Interest Rate model_V6.0_Final_For website upate.pdf\" \n                target=\"_blank\" \n                class=\"text-dark\" \n                rel=\"noopener noreferrer\"\n              >\n                Interest Rate Model Policy\n              <\/a>\n            <\/h6>\n          <\/div>\n          <p class=\"mt-2\"><strong>Note:<\/strong> Reference rate for Floor Plan Funding \u2013 9.5% PA<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/article>\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n                         <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>4. Repayment Options<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <!-- FAQ Item 1 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      What will happen if the EMI gets bounced?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      The customer would be liable to pay bounce\n                                      charges and penalty charges until the date\n                                      of default. It is also advisable to pay\n                                      the bounced EMI in the same month in which\n                                      it has bounced, to avoid being reported as\n                                      a defaulter with credit bureaus.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 2 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      How can the bounced EMI be paid?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      The customer can pay the bounced EMI\n                                      through NEFT. The customer can also make\n                                      online loan repayment through the\n                                      respective links for:\n                                      <p style=\"padding-bottom: 0 !important\">\n                                        <a style=\"color: black\" href=\"https:\/\/onlinepayment.nrfsi.com\/paymentgw\/nissan\/PaymentDetails.php\" target=\"_blank\" rel=\"noopener\"><strong\n                                            >\u2731 &nbsp;Nissan Finance<\/strong\n                                          ><\/a\n                                        >\n                                      <\/p>\n                                      <p style=\"padding-bottom: 0 !important\">\n                                        <a style=\"color: black\" href=\"https:\/\/onlinepayment.nrfsi.com\/paymentgw\/renault\/PaymentDetails.php\" target=\"_blank\" rel=\"noopener\"><strong>\u2731 Renault Finance<\/strong><\/a\n                                        >\n                                      <\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 3 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      What if the customer ACH mandate is not\n                                      registered?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      If the mandate registration is\n                                      unsuccessful, the customer would be\n                                      contacted for collecting a fresh ACH\n                                      mandate form.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 4 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      Can the EMI cycle date for my loan be\n                                      changed?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      Currently, there is no option to change\n                                      the EMI date of the availed loan.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>5. Resolution Framework 2.0<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"row mb-5\">\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download h4 mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-3 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/resolution_Framework.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">NRFSI Board Policy &#8211; Resolution\n                                        Framework 2.0<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>6. Customer Awareness \u2013 IRACP Norms<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"row mb-5\">\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download h4 mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-3 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/Customer Awareness- IRACP Norms website material_12062023.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Customer Awareness \u2013 IRACP Norms<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>7. Avoid Cash Deposits<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"row mb-5\">\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download h4 mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-3 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/Notice - Avoid Cash Deposits.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Avoid Cash Deposits<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>8. Part-Payment &#038; Pre-Closure<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <!-- FAQ Item 1 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      Do I have the option of pre-paying the\n                                      entire loan amount?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      Yes. The loan can be pre-paid anytime\n                                      after 6 months from the date of availing\n                                      the loan. However, a pre-payment fee on\n                                      the principal outstanding loan amount\n                                      would be required to be paid along with\n                                      applicable taxes.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 2 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      What is the procedure to pay the\n                                      part-payment amount?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      The customer needs to initiate a fund\n                                      transfer via the online portal and send\n                                      the confirmation via email, or contact\n                                      customer care.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 3 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      How to inquire regarding the pre-closure\n                                      details or part-payment details?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      The customer may contact NRFSI\u2019s customer\n                                      care on the dedicated toll-free numbers,\n                                      write to us on the respective email IDs,\n                                      or access the online portal for\n                                      information.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 4 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      How to obtain an NOC for a vehicle loan\n                                      that has been closed and fully repaid?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      NOC can be obtained by visiting any of our\n                                      dealers or by contacting our customer care\n                                      through dedicated toll-free numbers or\n                                      email IDs.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 5 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      Can I sell my vehicle before I repay the\n                                      entire loan?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      The customer cannot enter into a\n                                      transaction with any buyer without\n                                      obtaining a &#8216;No Objection Certificate&#8217;\n                                      (NOC) from NRFSI. The NOC can be obtained\n                                      only after the entire loan amount has been\n                                      paid off.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>9. Statement&#8217;s <\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <!-- FAQ Item 1 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-item\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        What is the TAT for receiving the\n                                        statement kit?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        The customer will receive a statement of\n                                        account within 1 working day from the\n                                        date of request.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n\n                                <!-- FAQ Item 2 -->\n                                <div class=\"faq-container\">\n                                  <div class=\"faq-item\">\n                                    <div class=\"faq-question\">\n                                      <span class=\"faq-question-label\">Q:<\/span>\n                                      <div class=\"faq-question-text\">\n                                        How do I obtain a duplicate statement\n                                        for my loan account?\n                                      <\/div>\n                                    <\/div>\n                                    <div class=\"faq-answer\">\n                                      <span class=\"faq-answer-label\">A:<\/span>\n                                      <div class=\"faq-answer-text\">\n                                        A duplicate statement can be obtained by\n                                        contacting our customer care through\n                                        dedicated toll-free numbers or email\n                                        IDs, or by logging in to the customer\n                                        service portal at\n                                        <a href=\"https:\/\/myloan.nrfsi.com\"\n                                          >https:\/\/myloan.nrfsi.com<\/a\n                                        >.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>10. Update of Information <\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <!-- FAQ Item -->\n                                <div class=\"faq-item\">\n                                  <div class=\"faq-question\">\n                                    <span class=\"faq-question-label\">Q:<\/span>\n                                    <div class=\"faq-question-text\">\n                                      How to update mailing address, mobile\n                                      number or e-mail ID registered under loan\n                                      account?\n                                    <\/div>\n                                  <\/div>\n                                  <div class=\"faq-answer\">\n                                    <span class=\"faq-answer-label\">A:<\/span>\n                                    <div class=\"faq-answer-text\">\n                                      The customer may write to us for any such\n                                      change in information. In case of change\n                                      of address, self-attested copy of the new\n                                      address proof along with the original\n                                      address proof for validation and Identity\n                                      and Signature Proof would be required.\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span\n                              >11. Cyber security \/Fraud Alerts to\n                              customers<\/span\n                            >\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <h2>Dear Customer,<\/h2>\n                                <p>\n                                  We are dependent on the internet for our\n                                  everyday activities. As you are aware,\n                                  internet and online activities are vulnerable,\n                                  and each individual is exposed to risk from\n                                  fraudsters and scammers who use the internet\n                                  to commit financial frauds. It is important\n                                  for you to know how to protect yourself\n                                  against such frauds.\n                                <\/p>\n\n                                <h3 class=\"fw-bold mb-3\">\n                                  Key pointers to keep in mind:\n                                <\/h3>\n                                <div class=\"info-block\">\n                                  Nissan Renault Financial Services India\n                                  Private Limited (NRFSI) does not collect cash\n                                  as part of the processing fees\/login fees and\n                                  neither does the company encourage this mode\n                                  of transaction.\n                                <\/div>\n                                <div class=\"info-block\">\n                                  NRFSI employees or its representatives never\n                                  ask the customer to transfer money to a\n                                  personal account.\n                                <\/div>\n                                <div class=\"info-block\">\n                                  Be careful when opening links or attachments\n                                  from unknown third parties.\n                                <\/div>\n                                <div class=\"info-block\">\n                                  Video-KYC initiated from NRFSI is a mandatory\n                                  process as per regulation, and the details\n                                  captured in this process are highly secured\n                                  with encrypted features. NRFSI sends SMS to\n                                  the customer mentioning the loan application\n                                  number along with the video KYC URL.\n                                <\/div>\n                                <div class=\"info-block\">\n                                  Do not hand over your personal documents such\n                                  as Photo ID, address proof, or personal\n                                  information to any unknown person or share\n                                  them on suspicious sites.\n                                <\/div>\n                                <div class=\"info-block\">\n                                  Never share OTP, PIN, personal details, etc.,\n                                  in any form with anyone, including your own\n                                  friends and family members. Regularly check\n                                  SMS\/emails to ensure that no OTP is generated\n                                  without your prior knowledge.\n                                <\/div>\n                                <div class=\"info-block\">\n                                  NRFSI encourages all payments to be made only\n                                  through online mode via ECS\/ACH\/E-Mandate. If\n                                  not registered, please contact our customer\n                                  care. Ensure that all payments are made only\n                                  to NRFSI Bank account and not to any third\n                                  party&#8217;s account.\n                                <\/div>\n\n                                <p>\n                                  If you find anything suspicious or want to\n                                  report a fraud, please write to us at\n                                  <a\n                                    href=\"mailto:csupport.nissanfinance@nrfsi.com\"\n                                    >csupport.nissanfinance@nrfsi.com<\/a\n                                  >\n                                  or\n                                  <a\n                                    href=\"mailto:csupport.renaultfinance@nrfsi.com\"\n                                    >csupport.renaultfinance@nrfsi.com<\/a\n                                  >, or reach us on our toll-free numbers:\n                                  1800-209-3456 \/ 1800-315-4444. Also, please\n                                  note that our official websites are:\n                                <\/p>\n                                <div class=\"info-block\">\n                                  <a href=\"https:\/\/www.nrfsi.com\/\"\n                                    >https:\/\/www.nrfsi.com\/<\/a\n                                  >\n                                <\/div>\n                                <div class=\"info-block\">\n                                  <a\n                                    href=\"https:\/\/www.nissan.in\/all_about_ownership\/nissan-finance.html\/\"\n                                    >Nissan Brand:\n                                    https:\/\/www.nissan.in\/all_about_ownership\/nissan-finance.html\/<\/a\n                                  >\n                                <\/div>\n                                <div class=\"info-block\">\n                                  <a\n                                    href=\"https:\/\/www.renault.co.in\/renault-service\/renault-finance.html\"\n                                    >Renault Brand:\n                                    https:\/\/www.renault.co.in\/renault-service\/renault-finance.html<\/a\n                                  >\n                                <\/div>\n                                <div class=\"info-block\">\n                                  <a\n                                    href=\"https:\/\/myloan.nrfsi.com\/lmsmobileweb\/react\/index.html\"\n                                    >Customer Support Service Portal:\n                                    https:\/\/myloan.nrfsi.com\/lmsmobileweb\/react\/index.html<\/a\n                                  >\n                                <\/div>\n\n                                <p>\n                                  Please do not fall prey to imposter websites\n                                  with other names.\n                                <\/p>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>12. Call-Centre timings<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <!-- FAQ Item -->\n                                <div class=\"faq-item\">\n                                  <div class=\"faq-answer\">\n                                    <div class=\"faq-answer-text\">\n                                      <div class=\"info-block\">\n                                        Renault:Toll Free:1800-315-4444 Select\n                                        Option 2 for Finance\n                                      <\/div>\n                                      <div class=\"info-block\">\n                                        Nissan:Toll Free:1800-209-3456 Select\n                                        Option 2 for Finance\n                                      <\/div>\n                                      <div class=\"info-block\">\n                                        Call Centre Timing &#8211; 09:30 am to 1.00 pm\n                                        &#038; 1.30pm to 6.30pm on Monday-Friday &#038;\n                                        09:30am to 1.30pm on Saturdays. Call\n                                        Centre will be closed during National &#038;\n                                        Regional Holidays.\n                                      <\/div>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>13. Grievance Redressal<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n                                <h2>Grievance Redressal Mechanism<\/h2>\n                                <p>\n                                  <strong\n                                    >For Financial Services related\n                                    queries\/complaints only.<\/strong\n                                  >\n                                <\/p>\n\n                                <h3 class=\"mb-3\">\n                                  Mode of Registering a Complaint\/Grievance\n                                <\/h3>\n                                \n\n                                <h4>Level 1<\/h4>\n                                <p>Eligible Borrowers\/Customers may register their complaint\/grievance as per the details furnished hereunder<\/p>\n                                <div class=\"info-block\">\n                                  Customers with Nissan Brand Cars may\n                                  write\/call to:\n                                  <a\n                                    href=\"mailto:csupport.nissanfinance@nrfsi.com\"\n                                    >csupport.nissanfinance@nrfsi.com<\/a\n                                  >\n                                  \/ 1800-209-3456\n                                <\/div>\n                                <div class=\"info-block\">\n                                  Customers with Renault Brand Cars may\n                                  write\/call to:\n                                  <a\n                                    href=\"mailto:csupport.renaultfinance@nrfsi.com\"\n                                    >csupport.renaultfinance@nrfsi.com<\/a\n                                  >\n                                  \/ 1800-315-4444\n                                <\/div>\n\n                                <h4>Level 2<\/h4>\n                                <p>\n                                  In case the response is unsatisfactory,\n                                  eligible borrower\/customer may approach the\n                                  Grievance Redressal Officer:\n                                <\/p>\n                                <div class=\"info-block\">\n                                  Ms. Sandhya G<br \/>\n                                  Telephone: 044-4251-7400<br \/>\n                                  Email:\n                                  <a href=\"mailto:gro.nrfsi@nrfsi.com\"\n                                    >gro.nrfsi@nrfsi.com<\/a\n                                  >\n                                <\/div>\n\n                                <h4>Level 3<\/h4>\n                                <p>\n                                  In case the response is unsatisfactory from\n                                  the Grievance Redressal &#038; Nodal Officer,\n                                  eligible borrower\/customer may approach:\n                                <\/p>\n                                <div class=\"info-block\">\n                                  <strong>Mr. Gaurav Suri<\/strong\n                                  >, Head \u2013 Risk and Collections<br \/>\n                                  Email:\n                                  <a\n                                    href=\"mailto:gaurav.suri@nrfsi.com\"\n                                    >gaurav.suri@nrfsi.com<\/a\n                                  >\n                                <\/div>\n                                <div class=\"info-block\">\n                                  <strong>Mr. Bibin Roberts<\/strong>, Head \u2013 Retail Operations and ISIT <br \/>\n                                  Email:\n                                  <a href=\"mailto:bibin.roberts@nrfsi.com\"\n                                    >bibin.roberts@nrfsi.com<\/a\n                                  >\n                                <\/div>\n\n                                <h4 class=\"mb-3\">Escalation to RBI<\/h4>\n                                <p>\n                                  In case the customer does not receive a\n                                  response from the Grievance Redressal Officer\n                                  or the Nodal Officer within one month from the\n                                  date of making a representation to the\n                                  Company, or if the customer is not satisfied\n                                  with the response received, a complaint may be\n                                  made in accordance with the \u2018The Reserve Bank\n                                  \u2013 Integrated Ombudsman Scheme, 2021\u2019\n                                  (\u201cOmbudsman Scheme\u201d) to the Ombudsman in whose\n                                  jurisdiction the office of the Company\n                                  complained against, is located. Complaints can\n                                  be filed online with the Ombudsman\u2019s complaint\n                                  lodging portal at\n                                  <a href=\"https:\/\/cms.rbi.org.in\"\n                                    >https:\/\/cms.rbi.org.in<\/a\n                                  >.\n                                <\/p>\n                                <p>\n                                  Contact details of the Ombudsman and salient\n                                  features and ombudsman scheme of the Ombudsman\n                                  Scheme are available\n                                  <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/NBFC-NRFSI_Nov_22.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a> and\n                                  also available with our Nodal Officer.\n                                <\/p>\n\n                                <h4 class=\"mb-2\">\n                                  The Customer can write Physical Complaint\n                                  (Letter\/Post) to:\n                                <\/h4>\n                                <div class=\" mb-3\">\n                                  Centralised Receipt and Processing Centre.<br \/>\n                                  4th Floor, Reserve Bank of India, Sector\n                                  -17.<br \/>\n                                  Central Vista, Chandigarh &#8211; 160017\n                                <\/div>\n\n                                <h4 class=\"mb-2\">\n                                  The Customer may also approach Regional office\n                                  as given below:\n                                <\/h4>\n                                <div class=\"mb-3\">\n                                  The Officer-in-Charge,<br \/>\n                                  Department of Non-Banking Supervision,<br \/>\n                                  Reserve Bank of India,<br \/>\n                                  Fort Glacis, Rajaji Salai,<br \/>\n                                  Chennai \u2013 600 001.<br \/>\n                                  Telephone: 044 \u2013 2539 9222, 044 \u2013 2539\n                                  9283\/84, 044 \u2013 2539 9189<br \/>\n                                  Fax: 044 \u2013 2539 3797\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>14. Nodal and Principal Nodal officer <\/span>\n                            \n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"col-md-12 contentQues\">\n\n                                  Mr. Bibin Roberts<br\/>\n\t\t\t\t\t\t\t\t  Telephone: 044-4251-7400 <br\/>\n                                  Email:\n                                  <a href=\"mailto:bibin.roberts@nrfsi.com\"\n                                    >bibin.roberts@nrfsi.com<\/a\n                                  ><br\/>\n\t\t\t\t\t\t\t\t  Register Address: VBC Solitaire, 5th Floor , 47 &#038; 49 Bazullah Road , T.Nagar, Chennai \u2013 600017\n                                \n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                        <article class=\"accordion\">\n                          <div class=\"accordion-head\">\n                            <span>15. Collection Agencies<\/span>\n                            <span class=\"icon\">\n                              <i class=\"icon fa fa-chevron-right\"><\/i>\n                            <\/span>\n                          <\/div>\n                          <div class=\"accordion-body\">\n                            <div class=\"content\">\n                              <div class=\"row mb-5\">\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download h4 mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-3 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/Active_collection_agency_July'24.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Active collection agency<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download h4 mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-3 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/Discontinued_collection_agency_July'24.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Discontinued collection agency<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                                <div class=\"col-lg-4 mt-4 pt-2\">\n                                  <div\n                                    class=\"media d-flex align-items-center rounded shadow p-3\"\n                                  >\n                                    <i\n                                      class=\"fa fa-download h4 mb-0 text-custom\"\n                                    ><\/i>\n                                    <h6 class=\"p-3 mb-0\">\n                                      <a href=\"https:\/\/www.nrfsi.com\/wp-content\/themes\/nrfsi-theme\/assets\/pdf\/Terminated_Agency_list-July2022.pdf\" target=\"_blank\" class=\"text-dark\" rel=\"noopener\">Terminated collection agency<\/a\n                                      >\n                                    <\/h6>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/article>\n                      <\/div>\n                    <\/div>\n                  <\/li>\n                <\/ul>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"Customer Guide Online Payment FAQ Online Payment Utilizing the provided link, let&#8217;s delve into the realms of online payment gateways, Unified Payment Interface (UPI), and UPI QR Codes. Nissan Finance Renault Finance Net Banking Beneficiary Account number NRFSIL (Loan Application Number, for example NRFSIL123456) Beneficiary Name NISSAN RENAULT FINANCIAL SERVICES INDIA PVT LTD Bank Name [&hellip;]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/comments?post=36"}],"version-history":[{"count":76,"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":468,"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/pages\/36\/revisions\/468"}],"wp:attachment":[{"href":"https:\/\/www.nrfsi.com\/index.php\/wp-json\/wp\/v2\/media?parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}