Digital lending through https://myloan.nrfsi.com/lmsmobileweb/react/index.html is managed by in house by NRFSI and NRFSI is the lending service provider.
Key product information:
Description
|
Auto Loan Top up
|
Group Employee Personal Loan
|
Auto Loan Auto approval
|
|---|---|---|---|
|
Loan type (Secured/unsured) |
Secured |
Unsecured |
Secured |
|
Tenure |
12 to 36 months |
12 to 60 months |
12 to 84 months |
|
Loan Limits |
₹ 1 lac to ₹ 7.50 lacs |
₹ 1 lac to ₹ 15 lacs |
₹ 1 lac to ₹ 15 Lacs |
|
ROI |
12.50% p.a. |
10.99% - 14.00% p.a. |
New car Up to 13% p.a.,Used car up to 18% p.a. |
|
Borrower Criteria |
NRFSI live customers with minimum 24 months good repayment track record |
Nissan & Renault group employees only |
Age 21 to 60 years |
|
Documents Required |
Updated KYC documents |
KYC documents, Employee ID card, 3 months bank statements |
KYC documents, 3 months bank statements, Payslip, Form 16, ITRs, Own House proof |
|
Processing Fee/Document Charges/PDD/Loan agreement Charges |
₹ 2732 |
NIL |
New Car -up to ₹ 6963 /Used car ₹ 7132 |
https://sachet.rbi.org.in/
Privacy Policy
Grievance Redressal Mechanism
For Financial Services related queries/complaints only
Mode of Registering a Complaint/Grievance
Level 1 –
Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder
• Customers with Nissan Brand Cars may write/call to – csupport.nissanfinance@nrfsi.com / 1800-209-3456
• Customers with Renault Brand Cars may write/call to – csupport.renaultfinance@nrfsi.com / 1800-315-4444
Level 2 –
In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer on the details furnished hereunder:
Ms. Sandhya G
Telephone: 044-4251-7400
Email: gro.nrfsi@nrfsi.com
Level 3 –
In case the response is unsatisfactory from the Grievance Redressal & Nodal officer, eligible borrower/customer may approach the Chief Risk Officer and Head – Retail Operations on the details furnished hereunder:
Mr. Chandramouli Vaidyanathan, Chief Risk Officer
Email:chandramouli.vaidyanathan@nrfsi.com
Mr. Bibin Roberts, Head – Retail Operations
Email: bibin.roberts@nrfsi.com
Escalation to RBI:
In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in . Contact details of the Ombudsman and salient features and ombudsman scheme of the Ombudsman Scheme are available here and also available with our Nodal Officer. The Customer can write Physical Complaint (Letter/Post) to below given office.
Centralised Receipt and Processing Centre.
4th Floor, Reserve Bank of India, Sector -17.
Central Vista, Chandigarh - 160017
The Customer may also approach Regional office as given below:
The Officer-in-Charge,
Department of Non-Banking Supervision,
Reserve Bank of India,
Fort Glacis, Rajaji Salai,
Chennai – 600 001.
Telephone: 044 – 2539 9222, 044 – 2539 9283/84, 044 – 2539 9189
Fax: 044 – 2539 3797