Nissan Renault Financial Services India Private Limited (“NRFSI”), Corporate Agent IRDAI registration No. CA0604 provides a complete car insurance solution , in association with Insurers ICICI Lombard General Insurance company Limited, Chola MS General Insurance company Limited, Reliance General Insurance company Limited, Magma HDI General Insurance company Limited, The New India Assurance Company Limited and Bajaj Allianz General Bajaj Allianz Limited to offer General Insurance products and HDFC Life Insurance Company Limited to offer Group credit insurance to cover life of the Borrower during the car loan tenure.
Click here to buy Motor Vehicle Insurance & Extended Warranty
Customised motor insurance policy which suits customers specific needs and provides greater peace of mind. Benefits covered under motor Vehicle insurance policy:
✱ Product Features
- One Stop Shop Solution
- Third Party Insurance
- Comprehensive insurance cover
Add-On Product:
a. Zero Depreciation Cover
b. Consumables cover
c. Engine Protect Cover
d. Key loss Cover
e. Personal Belongings Return to Invoice Cover
f. Return to Invoice Cover
g. Tyre Cover
Insurance is a subject matter of solicitation.
*T&C Apply. For details please refer policy wordings.
Involuntary loss of job Cover as an add-on product is offered in association with ICICI Lombard General Insurance Co. Ltd. to the Salaried customers along with Hospital Daily Cash and Personal accident Cover at a nominal premium.
It safeguards the borrower's interest up to 3 EMI’s if a salaried employee permanently loses his/her job and is un-employed for period not less than 30 consecutive days as a result of:
- Layoffs
- Retrenchment
- Termination
- Dismissal
- Suspension
Involuntary EMI protect Cover as an add-on product is offered in association with ICICI Lombard General Insurance Co. Ltd. to self-employed customers with Hospital Daily Cash and Personal accident Cover at a nominal premium.
• It safeguards the borrower's interest up to 3 EMI’s if the customer is hospitalized beyond a certain number of days.
* No. of days of Hospitalization- EMI paid
5 consecutive days>1 EMI
10 consecutive days>2 EMI
15 consecutive days>3 EMI
Insurance is a subject matter of solicitation.
*T&C Apply. For details please refer policy wordings.
Manufacturing defects and malfunctioning parts can be a costly affair to replace. Get extended warranty and after-sales service, to get your car fixed under budget. NRFSI’s Extended Warranty program in association with ICICI Lombard General Insurance Co. Ltd. helps its customers to have peace of mind through various tailor-made plans. The product is offered and underwritten by ICICI Lombard General Insurance Company Limited and Servicing of the Policy and adjudication of the claims is sole responsibility of ICICI Lombard General Insurance Co. Ltd.
Advantages of Extended Warranty:
- Coverage of major components
- Peace of mind guaranteed
- High Resale Value
Product Coverage:
Nissan :
-
o 1 year (over 2 years provided by OEM) up to 60,000 Kms
o 2 years (over 2 years provided by OEM) up to 80,000 kms
o Extended 3 years (over 2 years provided by OEM) up to 100,000 kms
Note
- This Extended Warranty is transferable to subsequent owner for the remaining Warranty Period.
- This Extended Warranty scheme has no surrender value, no refund of warranty premium is available and it cannot be transferred to another vehicle.
- Extended Warranty not applicable on Taxi/Fleet and Test Driver vehicles.
Insurance is a subject matter of solicitation.
*T&C Apply. For details please refer policy wordings.
NRFSI is the master policy holder of HDFC Life Group Credit Protect Plus Insurance Plan. Car Loan customers of NRFSI are eligible to avail the cover under group product HDFC Life Group Credit Protect Plus as per applicable terms and conditions. It is a comprehensive plan to cover the uncertainty of life and reduce the financial burden of car loan repayment in case of happening of an insured event (Death and/ OR Total Permanent Disability) to the Insured. This group Insurance scheme is aimed at providing loan repayment security (defined benefits) on the Nissan & Renault Finance customer on happening of an unfortunate insured event with the Insured within the loan tenure.
✱ Key Features
- Loan repayment protection against insured eventuality (death and/ or Total permanent disability) with the insured – Vehicle remains with the deceased’s family and the loan burden (as per calculation) is being taken care
- Surrender benefits in case of loan foreclosure – Surrender benefit is available in case of full prepayment of the loan. For more details on surrender benefits, please refer the product brochure
- Single Premium –- One time premium payment
- Tax benefit for the Insured under 80C
Insurance is a subject matter of solicitation.
Insurance products are offered and underwritten by Insurers and Servicing of the Policy and adjudication of the claims is sole responsibility of these Insurers.
*T&C Apply. For details please refer policy wordings.
At NRFSI, we are committed to providing you with the best possible service. However, if for any reason something does not meet your expectations, you can reach out to us:
A. Customer Support
You can call on our Toll-Free No.:
| Brand Name | Contact Details | Monday – Friday | Saturday | Sunday & Public holidays |
|---|---|---|---|---|
| Nissan | 1-800-209-3456 | 9:00 AM – 7:00 PM | 9:00 AM – 1:00 PM | Closed |
| Renault | 1-800-315-4444 | 9:00 AM – 7:00 PM | 9:00 AM – 1:00 PM | Closed |
B. Email Support
You can drop us an email at-
- General Support: customerservice.insurance@nrfsi.com
- Senior Citizen Support: seniorcitizensupport.insurance@nrfsi.com
If you are not satisfied with the response from customer support or if the issue remains unresolved, you can escalate your concern to our:
- Grievance Redressal Officer at gro.insurance@nrfsi.com
C. Registered Office
You can write us a complaint letter and send it with the supporting documents to our registered office at:
Nissan Renault Financial Services India Pvt Ltd
VBC Solitaire, 5th Floor,
47 & 49 Bazullah Road, T. Nagar,
Chennai – 600017
We will review your concern and respond to your grievance within 24-48 working hours
IRDAI Escalation
If you remain dissatisfied with the resolution from the insurance company, you can approach the Insurance Regulatory and Development Authority of India (IRDAI) and register your complaint by following ways:
- Call on: Toll-Free No. 155255 or 1800 4254 732
- Send an email to: complaints@irdai.gov.in
- Use IRDAI online portal: https://bimabharosa.irdai.gov.in/
For Physical Communication, Letter of complaint can be sent to:
General Manager
Insurance Regulatory and Development Authority of India (IRDAI)
Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell
Sy. No. 115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500 032.