Online Payment FAQ
Q) What are the documents required for availing loan from NRFSI?
A) Identity Proof : PAN Card and any one of Passport copy / Voters ID card / Proof of possession of Aadhar / Driving License / Job card issued by MNREGA
Residence Proof: Any one of Voters ID card / Passport copy / Proof of possession of Aadhar / Driving License / Job card issued by MNREGA
Income Proof:
a. Salaried: Latest month payslip (not older than 2 months) and 3 months salary credit bank statements
b. Self Employed: Latest 2 years ITR / Own House proof and 3 months bank statements
Q) What are the tenure options available?
A) Customer can choose any repayment option from 12 to 84 months. Options are designed to suit customer requirements.
Q) How much finance can be availed on New Car Loan?
A) Upto 100% of the invoice value can be borrowed, subject to terms & conditions. However, the minimum loan amount should be Rs.1,00,000.
Q) Who can avail NRFSI’s New Car Loan?
A) Salaried individuals in the age group of 21-60 years
• Self-employed individuals in the age group of 25-65 years
• Partnership Firms
• Public & Private Companies
• HUFs & Trusts
Q)Is a Guarantor / Co-borrower required to avail New Car Loan?
A) No. However, if customer does not meet the credit criteria, then in such cases, a Guarantor/Co-borrower would be required.
Q) So how do I avail loan from NRFSI?
A) The Customer is required to visit the nearest dealer.
Q) What are the lending rates?
A) The lending rates vary based on car models and credit profile of the customer. For more information, please visit your nearest dealer.
Q) How is the interest charged/calculated?
A) Interest is calculated on a monthly reducing balance basis.
Q) What is a Monthly Reducing Balance?
A) In the case of monthly reducing balance method, the principal gets reduced at the end of each month and the interest is calculated on the outstanding principal at the end of each month.
Q) What will happen if the EMI gets bounced?
A) The customer would be liable to pay bounce charges and penalty charges till the date of default. Also, it is advisable to pay the bounced EMI in the same month in which it has bounced, to avoid being reported as defaulter with credit bureaus.
Q) How can the bounced EMI be paid?
A) • Customer can pay the bounced EMI through NEFT.
• Customer can make online loan repayment through the given respective link
Q) What if the customer ACH mandate is not registered?
A) If the mandate registration is unsuccessful, the customer would be contacted for collecting fresh ACH mandate form.
Q) Can the EMI cycle date for my loan be changed?
A) Currently, there is no option to change the EMI date of the availed loan.
NRFSI Board Policy - Resolution Framework 2.0
Q) Do I have the option of pre-paying the entire loan amount?
A)Yes. The loan can be pre-paid any time after 6 months from the date of availing the loan. However, a pre-payment fee on the principal outstanding loan amount would be required to be paid with applicable taxes.
Q) What is the procedure to pay the part-payment amount?
A) Customer needs to initiate fund transfer via online portal and send the confirmation via email or contact the customer care.
Q) How to enquire regarding the pre-closure details or part-payment details?
A) The customer may contact NRFSI’s customer care on the dedicated toll-free numbers, may write to us on the respective email ids, or may access the online portal for information. NOC Related
Q) How to obtain an NOC for a vehicle loan that has been closed and fully repaid?
A) NOC can be obtained by visiting any of our dealer or by contacting our customer care through dedicated toll-free numbers / emails ids.
Q) Can I sell my vehicle before I repay the entire loan?
A) Customer cannot enter a transaction with any buyer without obtaining a 'No Objection Certificate' (NOC) from NRFSI. The NOC can be obtained only after the entire loan amount has been paid-off.
Q) What is the TAT for receiving the statement kit?
A) Customer will receive a statement of account within 1 working day from the date of request.
Q) How do I obtain a Duplicate statement for my loan account?
A) A duplicate statement can be obtained by contacting our customer care through dedicated toll-free numbers / emails ids or by logging in to the customer service portal at https://customerfirst.nrfsi.com
Q) How to update mailing address, mobile number or e-mail ID registered under loan account?
A) The customer may write to us for any such change in information. In case of change of address, self-attested copy of the new address proof along with the original address proof for validation and Identity and Signature Proof would be required.
Dear Customer,
We are dependent on the internet for our everyday activities. As you are aware internet /online activities are vulnerable and each individual are exposed to risk from fraudsters/ scammers who use the internet to commit financial frauds. It is important for you to know how to protect yourself against such frauds.
Key pointers to keep in mind.
- Nissan Renault Financial services India Private Limited (NRFSI) does not collect cash as part of the processing fees/login fees and neither does the company encourage this mode of transaction.
- NRFSI employees or its representatives never asks the customer to transfer money to a personal account.
- Be careful while opening links or attachments from unknown third parties.
- Video-KYC initiated from NRFSI as a mandatory process as per regulation and the details captured in this process are highly secured with encrypted features. NRFSI shares the SMS to the customer by mentioning the Loan application number along with video KYC URL.
- Do not handover your personal documents like Photo ID, address proof or personal information to any unknown person or share them on suspicious sites
- Never share OTP / PIN / personal details, etc., in any form with anyone, including your own friends and family members. Regularly check SMS / emails to ensure that no OTP is generated without your prior knowledge.
- NRFSI encourages all payments to be made only through online mode through ECS/ACH/E Mandate. If not registered, kindly contact our customer care. Please ensure that all payments are made only to NRFSI Bank account and not to any third parties account.
If you find anything suspicious or you want to report a fraud, please write to us at csupport.nissanfinance@nrfsi.com or csupport.renaultfinance@nrfsi.com or Reach out on our toll-free number: 1800-209-3456 / 1800-315-4444 Also, please note that our official website are https://www.nrfsi.com/ / Nissan Brand: https://www.nissan.in/all_about_ownership/nissan-finance.html/ Renault Brand:https://www.renault.co.in/renault-service/renault-finance.html and Customer support service port : https://myloan.nrfsi.com/lmsmobileweb/react/index.html
Please do not fall prey to imposter websites with other names.
Q) What are the call centre service hours?
A) The call centre timings are:
• Monday to Friday - 9:00 am to 7:00 pm
• Saturdays - 9:00 am to 1:00 pm
• Sundays and Public Holidays are Holidays.
Grievance Redressal Mechanism
For Financial Services related queries/complaints only
Mode of Registering a Complaint/Grievance
Level 1 –
Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder
• Customers with Nissan Brand Cars may write/call to – csupport.nissanfinance@nrfsi.com / 1800-209-3456
• Customers with Renault Brand Cars may write/call to – csupport.renaultfinance@nrfsi.com / 1800-315-4444
Level 2 –
In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer on the details furnished hereunder:
Ms. Sandhya G
Telephone: 044-4251-7400
Email: gro.nrfsi@nrfsi.com
Level 3 –
In case the response is unsatisfactory from the Grievance Redressal & Nodal officer, eligible borrower/customer may approach the Chief Risk Officer and Head – Retail Operations on the details furnished hereunder:
Mr. Chandramouli Vaidyanathan, Chief Risk Officer
Email:chandramouli.vaidyanathan@nrfsi.com
Mr. Bibin Roberts, Head – Retail Operations
Email: bibin.roberts@nrfsi.com
Escalation to RBI:
In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in . Contact details of the Ombudsman and salient features and ombudsman scheme of the Ombudsman Scheme are available here and also available with our Nodal Officer. The Customer can write Physical Complaint (Letter/Post) to below given office.
Centralised Receipt and Processing Centre.
4th Floor, Reserve Bank of India, Sector -17.
Central Vista, Chandigarh - 160017
The Customer may also approach Regional office as given below:
The Officer-in-Charge,
Department of Non-Banking Supervision,
Reserve Bank of India,
Fort Glacis, Rajaji Salai,
Chennai – 600 001.
Telephone: 044 – 2539 9222, 044 – 2539 9283/84, 044 – 2539 9189
Fax: 044 – 2539 3797
Mr. Bibin Roberts
Telephone: 044-4251-7400
Email: principal.nodal@nrfsi.com
Register Address: VBC Solitaire, 5th Floor ,
47 & 49 Bazullah Road ,
T.Nagar, Chennai – 600017